Mandy Earnshaw's dashboard

Meg - please don't be abusive towards me. I'm simply trying to answer the questions you are posing. My statement is indeed accurate, i'm not familiar with the particular stores you reference as we typically deal with retailers at a national level. – Mandy Earnshaw, on March 11, 2010 00:05

Meg - please don't be abusive towards me. I'm simply trying to answer the questions you are posing. My statement is indeed accurate, i'm not familiar with the particular stores you reference as we typically deal with retailers at a national level. – Mandy Earnshaw, on March 11, 2010 00:01

All

The main reason that it was discontinued is because the retailers we sell through no longer wanted to keep it on the shelf. We can only support producing a product if the people we sell through want to buy it and put it on their shelves.

We tried desperately to bring it back and put it for sale online only but we were unable to make that work.

I'm truly disappointed that we were unable to make this work for each of you. I know how it feels to have a product that you love taken away.

I'm sorry we couldn't be of more help.

Mandy

I just measured the box and it is about 16.5 inches tall.

About 1/2 a cup of Tide with Bleach is what you need to dose for a medium load. Thanks! – Mandy Earnshaw, on March 08, 2010 21:19

We currently have Tide Coldwater liquid for HE machines but at this stage don't have plans to introduce a powder version.

Jenny - please call our Consumer Relations team on 1-800-879-8433, they will be able to help you. – Mandy Earnshaw, on March 08, 2010 20:45

HI

For medium loads, fill to Line 1.
For large loads, fill to Line 2.
For heavily soiled loads, fill to the top.

Do you still have the scoop?

Thanks,
Mandy

Jessica - see above. You are fine to use HE in your regular machine however you will likely notice less bubbles (suds) than normal. – Mandy Earnshaw, on March 01, 2010 14:41

Hi Shannon,

Not to worry, for one cycle you should be ok. But if you are really concerned I would recommend using Tide Washing Machine Cleaner and running a cycle with that to make sure that everything is working as it should.

Thanks!
Mandy

I'm concerned by your experience, this is very unusual. One thing that is very important with an HE washer is making sure you dose correctly - double check that you are only adding as much detergent as you really need. If this continues i'd contact our expert team on: 1-800-879-8433, Monday through Friday, 9:00AM to 6:00PM EST

Thanks
Mandy – Mandy Earnshaw, on February 24, 2010 20:35

Hi Edmond,

The club stores typically carry our largest sizes.

Thanks,
Mandy

Hi Len,

I haven't tried that machine, but I have heard about it. I believe they do take care of dosing for you. In case you have questions once they are delivered please feel free to reach out and i'll see if I can find the right person to help.

Thanks,
Mandy

All,

I just want to confirm that all $20 from the sale of the Tide Vintage Tees at the event in Miami was donated to Haiti relief. Tide is matching that, up to a maximum of $250,000.

Basically meaning that we could give up to $500,000 to Haiti relief.

Thanks,
Mandy

Hi Len,

Personally I use Downy Total Care, however any Downy Ultra product is suitable for an HE machine. Just make sure you read the dosing instructions on the cap.

Thanks!

Hi Linda,

It should definitely have the little HE symbol on the label. If you are using a white bottle then i'm assuming it is Tide Free - here is a link to the Tide Free HE product page, you can use the product finder to help locate one in your area: http://www.tide.com/en-US/product/tid...

Hope this works for you!

Mandy

Hi Andy

I wish we had an HE version too; I love the smell of new Tide plus Febreze Freshness Sport but we unfortunately don't make in HE at the moment.

If plans change i'll be sure to post and let you know!

Mandy

Hi Len - I use Tide Coldwater HE exclusively and it works great on all my loads. I would certainly give it a try!

Hi Kourtney,

I'm sorry to hear you were disappointed with the execution of our event last week in Miami. You make some great points on our sampling efforts, I will share these with the team - definitely food for thought if we consider doing a similar event again in the future. It might make sense to let people register if they want a sample and then ship it to their home. I appreciate the perspective and feedback, very helpful.

I would like to highlight your point on Tide Loads of Hope. Tide Loads of Hope started after Hurricane Katrina (almost 5 years ago) to help wash clothes to the families that were affected. Since then we have been to multiple different disasters to help by providing clean clothes including the California Wildfires and the floods in North Dakota - we have also been back to NOLA multiple times. We have washed over 30,000 loads of laundry for families affected by disaster and right now we are gearing up to help the people affected by the adverse weather in Oklahoma - more than 20,000 families have been without power for two weeks.

The Tide Loads of Hope T shirts provide a way for people to show their support for this effort. Due to the devastation in Haiti we decided to donate and match all of the money raised from the T Shirt sales to help Haiti - in addition we are working to get our Tide Loads of Hope truck over there to help wash the sheets for the nearby hospitals as they have been without laundry facilities for over a month as well as the clothes of families affected.

Hope this helps better understand our intention with Tide Loads of Hope. We appreciate you taking the time to write to us, your feedback is very helpful.

Thanks,
Mandy