Mandy Earnshaw's dashboard

Mandy Earnshaw replied on November 16, 2009 21:53 to the question "How stupid do you think we are???" in Tide:

Kelly - i'm sorry to hear this. Just so you know, the new cap is actually a direct response to some customer feedback. We heard that the old smaller cap was hard to unscrew and it was difficult to read the dosing lines. The new cap is larger and therefore easier to remove, the dosing lines are easier to see but at the same level as they were on the old cap.

Mandy Earnshaw replied on November 16, 2009 21:47 to the question "Anyone else experience hives from microscrubbers?" in Tide:

The best thing to do is to all our 1-800 line and one of our team will be able to help. They are available Mon-Fri 9am to 5pm and can be reached at: 1-800-879-8433

A comment on the question "doantion" in Tide:

Hi Lynn - as soon as we have a process to accept donations i'll post the details here. If you have already purchased a Tide Vintage tee and want to donate more substantially you can donate to Feeding America - Tide is matching donations here: http://www.facebook.com/Tide?v=app_23...

Thanks,
Mandy – Mandy Earnshaw, on November 16, 2009 21:17

Mandy Earnshaw replied on November 16, 2009 16:51 to the question "Tide Stain Cheat Sheet" in Tide:

Darre - that is a GREAT idea! I'm going to have this added to our website. It may take a couple of weeks but i'll send you a message when it is up!

Thanks,
Mandy

Mandy Earnshaw replied on November 13, 2009 15:13 to the question "Tide rotating scrub brush replacement" in Tide:

I'm sorry but we don't make this item anymore. I'll ask around and see if there are any leftovers though!

Mandy Earnshaw replied on November 13, 2009 15:00 to the question "What can be done about clothing damaged with new Tide 2x orig. scent?" in Tide:

I'm so sorry to hear about your experience, the best way for us to help you is if you call our 1-800 number on the back of your bottle of Tide. One of our team will discuss the problem you experienced and make sure it is resolved.

A comment on the question "Why doesnt tide offer refill stations?" in Tide:

Carrie - I understand. We truly are doing a lot of work in this area and will continue to innovate and find ways to improve.

One of the facts that still surprises me is that 80% of the energy used to do a load of laundry (including making the detergent to recycling the bottle) is taken up when heating the water for the wash.

So we can make the biggest difference by switching to coldwater washing!

Thanks,
Mandy – Mandy Earnshaw, on November 11, 2009 18:18

A comment on the question "Why doesnt tide offer refill stations?" in Tide:

Danann,

We extensively test our products to confirm their safety for both people and the environment long before they are sold in a store. This includes evaluating both the individual ingredients that go into the product, as well as the actual “finished” mixture that you pour into your washing machine. Our scientists use these tests to help develop an overall Environmental Safety Assessment, which each product must “pass” before it is considered safe for use in a consumer’s home.

As with any household cleaning product, the most important consideration for safety is to make sure you use the product according to the instructions on the package. This will include instructions on proper recycling and disposal of the product container. For Tide products, our laundry detergent packaging Is made from either recycled plastics or paperboard. Check with your local or city government to understand how best to recycle these packages after use.

Hope this helps!
Mandy – Mandy Earnshaw, on November 11, 2009 15:39

Mandy Earnshaw replied on November 11, 2009 14:38 to the question "Why using Tide HE do my towels end up with yellow and/pink stains?" in Tide:

Hi Willa - i'm very sorry to hear about your experience. We would love to help you further, the best way for us to do this is to talk to you directly. Could you please call us on: 1-800-879-8433 our team is available Monday through Friday, 9:00AM to 6:00PM EST

Thanks!
Mandy

A comment on the idea "Austell, GA needs Loads of Hope!" in Tide:

Unfortunately we can't single out one family for you, however I would suggest contacting the local Feeding America there who might be able to help you. – Mandy Earnshaw, on November 04, 2009 18:37

Mandy Earnshaw replied on November 04, 2009 15:26 to the question "Lack of Social conscience" in Tide:

Hi Shelly - Thank you for reaching out and asking this question.

We have ended research involving animals on all our finished consumer products except when required by law. We use non-animal alternatives first. We'll only use animal testing when there are no other reasonable options.

We'd like to be able to eliminate animal research on ingredients in consumer products altogether, and we're making progress. We've invested over $190 million in alternatives, making us an industry leader. We've helped develop over 50 alternative methods and have shared our work in over 300 scientific publications. We're also working with the FDA and respected animal welfare groups, such as the Humane Society of the United States, to work on reforming regulations and validating alternative methods.

To learn more, visit our website at http://www.pg.com/science/animal_alt....

Hope this helps.

Thanks,
Mandy

Mandy Earnshaw replied on November 04, 2009 15:16 to the question "what about the little guy" in Tide:

Leslie,

We are very sorry to hear about the loss you experienced following the flooding in Kentucky and Indiana. We understand that clean clothes are a basic necessity that cannot be overlooked.

When natural disasters occur, we evaluate the need for clean clothing in the affected communities with the help of our partners. This is a decision we take very seriously. When there is not a great enough need and we cannot respond with the services of the Loads of Hope truck, we offer assistance through donations of Tide detergent. This enables our Tide Loads of Hope program to touch the lives of as many people as possible and continue to provide clean clothing to those in need.

We were able to provide Tide to families in Kentucky and Indiana following the floods and most recently, we donated several cases of Tide to Casey County, Kentucky after tornadoes caused damage to the area.

We appreciate your comments and hope you will continue to support the Tide Loads of Hope program.

Best wishes to you and your family.
Mandy

A comment on the idea "Can I help wash the clothes for Loads of Hope next time?" in Tide:

Renee - thanks for your interest we'll be in touch. Andrea in my team is looking into ways to make this happen! :) – Mandy Earnshaw, on November 02, 2009 16:24

Mandy Earnshaw replied on November 02, 2009 16:22 to the question "Vintage Commercials" in Tide:

Sorry Chris - I couldn't get hold of any storyboards or briefs that might be able to help you.

I really had hoped i would find something.

Good luck with the project!

Mandy Earnshaw replied on November 02, 2009 16:21 to the question "I LOVE THIS SHIRT PLEASE HELP!" in Tide:

Hi Michael - I have no idea if this solution will work on an older stain, however the way our that the Tide Stain Brain says to get it out can be found here:

http://www.tide.com/en-US/stains/solu...

I have also pasted the steps below:

WASHING INSTRUCTIONS
1) Brush the excess stain off the surface of the fabric.
2) Rinse in water to dilute the stain.
3) If your garment is ALL WHITE, use a PLASTIC bucket to create a soak solution by adding 1/2 use
chlorine bleach per gallon of water. Allow the garment to soak for up to 30
minutes, weighting the item with a WHITE towel to keep it totally
submerged. Note: Treating colored garments with chlorine bleach can fade and significanly change the color.
4) Wash in warm water with 1 use of Tide®.
5) If stain remains, repeat steps before drying.

Good luck!

Mandy Earnshaw replied on November 02, 2009 16:19 to the praise "Thank you Tide! XOXO" in Tide:

Julie - thank you so much for taking the time to send this praise. It means so much to myself and the team to hear that Tide Loads of Hope is making a difference.

THANKS! I'll pass this on to the Tide team :)

A comment on the question "Can Tide HE be used in a regular washer?" in Tide:

That is a great way to think about it. I hadn't considered that analogy :) – Mandy Earnshaw, on November 02, 2009 16:11

Mandy Earnshaw replied on October 30, 2009 14:02 to the problem "coupon will not print" in Tide:

Hi Linda - it is actually a coupon you request online and we mail it to your house. It isn't available for 'print at home'

Sorry if this caused confusion.

Thanks,
Mandy

Mandy Earnshaw replied on October 28, 2009 16:20 to the question "Vintage Commercials" in Tide:

Not that i'm aware of - but i'll pop down there between meetings this afternoon and see what I can dig up!

Mandy Earnshaw replied on October 28, 2009 15:48 to the question "Vintage Commercials" in Tide:

Hi Chris - apologies for the delay, I was chatting with our archive guru to see what he knew. We don't have storyboards, we have a few of the vintage ads in the archive but not with any additional supporting materials.

i'm sorry I can't be of more help! It sounds like a really interesting project, I would love to read it when you are done!