Wendy Owen's dashboard

Wendy Owen replied on November 01, 2009 18:07 to the idea "Feedback widget should show more up front" in Get Satisfaction:

That's an interesting idea. I agree that seeing more context would be more motivating to some people. It would give you a sense that your ideas/questions/etc are going into a "place" or series of conversations. I'll give this some more thought and will also share it with the rest of the product team.

Wendy Owen replied on October 20, 2009 23:21 to the idea "Tag Widget" in Get Satisfaction:

I like your idea of being able to turn this on/off from the home page sidebar. In general, we'd like to offer more options along those lines on that page. Thanks for your input.

Wendy Owen replied on October 20, 2009 22:24 to the idea "Facebook Connect User Posts Displayed on their Wall" in Get Satisfaction:

I love that idea, too. Thanks for sharing it!

A comment on the idea "Redesign the dashboard" in Get Satisfaction:

You're right. This is something that would only take a few adjustments and it is embarrassing that we haven't yet fixed this. We're not proud of this fact, but we're a tiny team and we've been pulled in a lot of different directions recently. We're not proud of how long this has taken and hope that you'll bear with us and let us know what you think once we do upgrade this feature. – Wendy Owen, on October 12, 2009 16:46

Wendy Owen replied on October 09, 2009 18:20 to the idea "Package Costs and Options" in Get Satisfaction:

Thanks, Kray. You will probably notice some pricing and package shifts in the near future. We probably won't be able to get the a la carte options in right away. But I want you to know that we are seriously considering this even if we can't implement that short term. :)

Also, since we're talking about pricing, I'm curious to know how much you would expect a la carte features to be - and how much you would expect a "Host your own" service to be. If you don't feel comfortable answering this, I completely understand. I'm just trying to learn as much as I can about customer's expectations around pricing - even though it's a little bit of a sensitive subject.

Thanks again for helping us to improve our service with your ideas and feedback.

Wendy Owen replied on October 08, 2009 21:31 to the idea "Package Costs and Options" in Get Satisfaction:

Hi Kray,

We're in the process of reconsidering our plans and pricing options so this is a great time to bring this to our attention. Many others, like you, would like to be able to purchase features on an a la carte basis. And your "Host Our Own" idea is really creative. I'll be sure to bring this to the attention of the team in charge of making the pricing decisions. Thanks again for your feedback.

Wendy

Wendy Owen started following the idea "Package Costs and Options" in Get Satisfaction.

A comment on the idea "Un-Mark Questions as "Answered"" in Get Satisfaction:

Just chiming in to say that the product team *really* wants to implement this. It is still in the road map but I don't have a specific date for when this will happen. :( – Wendy Owen, on October 06, 2009 21:19

Wendy Owen started following the problem "Security issue: Regular user (NOT employee) has full access to admin prefs" in Get Satisfaction.

Wendy Owen replied on October 05, 2009 17:39 to the idea "Make it easier to tell if you're logged in from the front page" in Get Satisfaction:

Hi Evbart,

Thanks so much for writing in about this bug. We're in the process of fixing it and hope to have this live soon.

Best,
Wendy

Wendy Owen replied on September 25, 2009 22:06 to the problem "There's No Login Link on GetSatisfaction.com" in Get Satisfaction:

Hi Stephen,

Thanks so much for reporting this bug. We are actually aware of it and are in the process of getting that link back in place.

Wendy Owen replied on September 21, 2009 18:43 to the question "Does the new Promote plan allow the removal of all the visual clutter on GetSatisfaction pages?" in Get Satisfaction:

Hi Robio,

Thanks so much for sharing this idea. I think it's very interesting and I share your desire for simpler pages. We are constantly working to simplify and streamline the product, but as a small team with many pressures it is sometimes hard to prioritize that.

I'm curious though, are there any features other than standard posting that you find useful to your company?

Thanks again for the feedback.

Wendy

Wendy Owen replied on September 21, 2009 18:38 to the question "Signing up as a user vs. creating a getsatisfaction account" in Get Satisfaction:

Hi Rick,

I just wanted to chime in and say thank you for sharing your usability and design feedback with us. I'm excited that our new home page (which we hope to roll out this evening) is focused entirely on companies and organizations who want to use our service. I think it creates a much cleaner experience and hopefully it will clear up some of the issues that you pointed out in your first post.

As Amy mentioned, we'd love to hear your comments once the new page is live.

Wendy Owen replied on September 16, 2009 17:08 to the discussion "Get Satisfaction gets contacts!" in Get Satisfaction:

That's such a cool idea, Rene. I agree that it would be useful and hope we get to focus on that sometime soon.

Wendy Owen replied on September 10, 2009 18:08 to the praise "Slick registration process!" in Get Satisfaction:

Ditto! Your comments about this made my day.

Wendy Owen started following the question "Split postings and limit access" in Get Satisfaction.

Wendy Owen replied on September 03, 2009 19:52 to the idea "Provide click-thru stats for the Feedback Widget" in Get Satisfaction:

Great idea, Adena. Thanks for sharing it with us.

Wendy Owen started following the question "How would you describe Get Satisfaction to your mom?" in Get Satisfaction.

Wendy Owen marked one of Tyler Hunt's replies in Get Satisfaction as useful. Tyler Hunt replied to the question "How would you describe Get Satisfaction to your mom?".

Wendy Owen started following the idea "The Smell Of a Man" in Tide.